Terms of service
Terms of Service
This website is operated by Shop Better Me. Throughout the site, the terms “we”, “us” and “our” refer to Shop Better Me.
By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, along with our Privacy Policy and Refund Policy.
1. Eligibility
By using this site, you confirm that you are at least 18 years old or have permission from a parent or guardian.
You agree not to use our products for any unlawful purpose or in violation of any applicable laws.
2. General Conditions
We reserve the right to refuse service to anyone at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any part of the service without our written permission.
3. Product Information
We make every effort to ensure that product descriptions, images, and details are accurate. However, we cannot guarantee that all information is completely error-free.
Product images are for illustrative purposes. Colours and appearance may vary slightly depending on your device.
4. Pricing & Payments
All prices are displayed in GBP (£) unless stated otherwise.
We reserve the right to change prices at any time without notice.
Payments are processed securely via trusted third-party providers.
5. Orders
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or incorrect pricing.
You agree to provide accurate and complete information when placing an order.
6. Shipping & Delivery
Delivery times are estimates and may vary depending on location and external factors.
We are not responsible for delays caused by courier services or customs processes.
7. Your Right to Cancel (UK Consumers)
If you are a UK consumer, you have the right to cancel your order within 14 days of receiving your item, in accordance with the Consumer Contracts Regulations.
To exercise your right to cancel, you must contact us within this period.
Items must be returned unused and in their original condition.
8. Returns & Refunds
Returns are handled in accordance with our Refund Policy.
Refunds will be issued to the original payment method once the returned item has been received and inspected.
9. Faulty or Misdescribed Products
Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if a product is faulty, not as described, or not fit for purpose.
If you experience any issues, please contact us and we will resolve the matter promptly.
10. Limitation of Liability
Nothing in these Terms excludes or limits your statutory rights as a consumer.
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from the use of our products or website.
Our products are intended for general wellness use and are not medical devices.
11. Third-Party Services
We may use third-party providers to operate our website and process payments. We are not responsible for their policies or practices.
12. Personal Information
Your personal data is handled in accordance with our Privacy Policy.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
15. Contact Information
For any questions regarding these Terms, please contact us: